Eight former Shoppers Drug Mart staff mentioned intense stress from management pushed employees to cold-call prospects frequently. In an inside letter obtained by CBC News that was emailed to company leadership final July, a bunch of pharmacy homeowners stated the “borderline abusive” pressure to do extra MedsCheck calls was affecting their ability to offer the most effective patient care. “During the final six to eight years, mini-market operators corresponding to KK Super Mart and 99 Speedmart in addition to comfort retailer operators similar to 7-Eleven, MyNews and FamilyMart have been expanding aggressively in all parts of Malaysia. “The inventory could take a breather on the back of the September quarter report that was comparatively lacklustre. Normalised development in sales per-store (3-year CAGR) improved a tad to 3% vs 2% seen in recent quarters,” JM Financial’s Richard Liu said.
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The retailer presently operates 526 retailers, predominantly within the Klang Valley. “Our plan is to open two to a few stores every week or a median of 10 outlets each month,” he says, pointing to planned new retailers in Negeri Sembilan, Johor and Melaka. “It is because of the grocery market turning into very versatile, in addition to the speedy growth of the net platform,” he opines.